Terms & Conditions

1. The Service

Struxor is a subscription-based cloud CRM and project management platform that provides project tracking, vendor management, file storage, PDF generation, and an AI assistant.

We may update or improve the Service from time to time. Some features may be subject to fair use limits.

2. Accounts & Access

• You must provide accurate information when registering.

• You are responsible for safeguarding your login details.

• You may not share accounts outside of your organisation.

• We may suspend accounts that breach these Terms.

3. Subscription, Pricing & Payment

• All plans begin with a 14-day free trial.

• Subscriptions are billed monthly in advance and renew automatically until cancelled.

• Pricing is shown on our website and may change with notice.

• Payment is processed securely by our payment provider.

4. Cancellation & Refunds

• You can cancel anytime via your account settings.

• Subscriptions remain active until the end of the billing period.

• Except where required by law, payments are non-refundable once a billing cycle has started.

5. Use of the AI Assistant

• The AI assistant generates outputs based on your inputs. These may not always be accurate or suitable.

• You are responsible for verifying outputs before relying on them.

• You must not use the AI assistant for unlawful or misleading purposes.

6. Acceptable Use

You must not:

• Upload unlawful, harmful, or infringing content.

• Attempt to breach or disrupt the Service's security.

• Resell or redistribute the Service without written permission.

7. Data & Privacy

• You own the content and files you upload.

• We act as a data processor for customer-uploaded data and a data controller for your account and billing information.

• Processing is governed by our Privacy Policy.

8. Storage & Fair Use

Plans include defined storage and AI usage limits. Excessive use may require an upgrade.

9. Intellectual Property

We retain ownership of the platform, code, and brand. You retain ownership of your data. You are granted a non-exclusive licence to use Struxor while subscribed.

10. Availability & Support

We strive for high availability but do not guarantee uninterrupted access. Support is provided via the channels on our website.

11. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses.

• Our total liability for any claim is limited to the fees paid by you in the 12 months prior to the claim.

12. Termination

We may suspend or terminate access if you breach these Terms. You may export your data before termination.

13. Governing Law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.